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Please read our Terms of Sale and Privacy Policy
“the grove group” TERMS AND CONDITIONS OF SALE

1. General
The Terms & Conditions set out below shall apply without variation to every contract entered into by G Mitchell Limited trading as G Mitchell, Grove Motor Colours and Body Shop Services (the Company) being hereinafter referred to as “the grove group” for the sale of goods or materials unless the variation thereto is expressly agreed in writing by G Mitchell Limited. These Terms & Conditions shall apply notwithstanding any inconsistency between them and the Terms & Conditions of any form of contract sent by the customer to the grove group. The contracts for the goods or materials shall comprise the customer’s order and the grove group’s confirmation to supply.

2. Prices
Unless fixed prices have been expressly agreed by the grove group the price payable by the customer shall be the ruling price at the date of despatch of each delivery. Prices include delivery unless otherwise stated and sold subject to the addition of V.A.T.

3. Payment
- The customer shall pay the grove group for goods and materials supplied 30 days from the end of the month of purchase or subject to the terms printed on the invoice.
- Time of the payment shall be of the essence of the contract.
- In the case of goods or materials sold by instalments each instalment shall be paid for separately and accordingly the provisions of this clause shall apply to each instalment.
- If for any reason whatsoever payment is not made by the due date then the customer shall be liable to pay interest on the amount unpaid at the rate of 2% per month on all outstanding balances over from the due date until actual payment.
- Failure by the customer to make any payment hereunder by the due date shall entitle the grove group at its option to cancel or suspend any contract and without prejudice to any other rights the grove group may have against the customer.

4. Delivery
Whilst the grove group shall make every effort to adhere to any delivery dates specified in the contract, dates or periods of delivery stated in the contract are approximate only and time shall not be of the essence of the contract.

By accepting these terms and conditions you are also accepting the terms and conditions of the courier we use. If you have any special instructions related to delivery, please add these in the order comment box on the checkout page. We will always pass these instructions on to the courier but cannot guarantee that they will be acted on as each courier has their own policy.

We currently use one of three couriers, please review each of their terms and conditions before agreeing to these terms as acceptance of our terms is acceptance of theirs.

- Parcel Force
- Royal Mail
- DHL

5. Claims
No claim for material damaged in transit will be considered by the grove group unless advised to the relevant Branch Manager within two days of receipt of the material and no allowance for claims for short delivery will be made unless the grove group is given an opportunity for verifying the same within two days.

6. Returned Goods
Any goods returned to the grove group which have been correctly supplied to order may be subject to a handling charge of not less than 20%. All goods returned shall, to receive credit, be in good and resaleable condition. Any damaged goods which have been supplied in good condition will not be accepted for credit. All invoice numbers must be quoted.

7. Termination or Suspension
Without prejudice to any of its other rights, the grove group may terminate the contract or suspend further deliveries to the customer in the event of a customer failing to make due payment for any goods or materials or if any distress execution or other legal process shall be levied upon the customer or if the customer becomes insolvent or being a body corporate has passed a resolution of voluntary winding up or is subject to a winding up order of the Court or has had a Receiver appointed.

8. Property
Property in or title to goods and materials supplied by the grove group shall not pass to the customer until all monies due and owing from the customer to the grove group on any account have been paid in full. All monies received by the customer from its purchaser of the goods or materials supplied by the grove group (whether sold in the same condition in which they were purchased from the grove group or incorporated into the products of the customer) shall be held by the customer in trust for the grove group. The customer hereby authorises the grove group to enter upon any of the premises of the customer for the purpose of repossessing any of the goods or materials supplied under any contract and in respect whereof the property herein has not passed to the customer.

9. Risk
Risk in respect of goods shall pass upon delivery. Where goods are delivered by the grove group’s own transport, delivery shall be deemed to take place at the moment the goods are lifted from the delivery vehicle. Where goods are collected delivery shall be deemed to have taken place when the goods are removed from the grove group’s premises.

10. Proper Law
The contact between the grove group and the customer shall be deemed made in England and shall be governed in all respects by English law and the customer shall submit to the jurisdiction of the English Courts.

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Health & Safety Information – Hazardous Substances
Some of the products we supply may be hazardous to health and are therefore strictly supplied for bona-fide Trade customers only. Material Safety Data Sheets (MSDS) are available from http://www.grovegroup.co.uk/res_msds.html. If you need any assistance in printing these sheets off please ask. It is up to the customer purchasing products to make themselves fully aware of the nature of the products purchased and to determine whether they are competent to use them in a safe and responsible manner. By purchasing and/or using these products you accept full and complete responsibility for any damages, injuries or any other consequence that arises from the use thereof.
Remember:
- Read the label
- Read the data sheets

Our objective is to help protect our Customers and the Environment from the ill effects of chemicals.
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Pricing and Availability
While we try and ensure that all prices on our websites and Apps are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Occasionally we may have insufficient stock to fulfill your order, in this instance we will inform you as soon as possible and give you the option to wait for the goods to come back in stock or if you have already paid, you may cancel and receive a full refund. 


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Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

1. General
These terms apply only to the sale of goods to private individuals and is in addition to “the grove group” TERMS AND CONDITIONS OF SALE.

All business to business transactions are governed solely by the “the grove group” TERMS AND CONDITIONS OF SALE. 

2. Right to Cancel
All private individuals have a right to cancel within 14 days of receiving goods. Exceptions to this rule are:

- the supply of goods that are made to the customer's specification or are personalised
- the supply of goods that are liable to deteriorate or expire rapidly
- goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons
- audio, video recordings or computer software that were sealed at the time of delivery and have been unsealed
- goods that have been combined with other goods after delivery so that they become inseparable

3. Notification
The customer will advise "the grove group" of their desire to cancel under these regulations using a durable medium (e.g. email) within 14 days of receipt of goods

4. Return Postage
All return carriage costs will be paid for by the customer. In the case of large or hazardous items we will contact you to arrange the return, please note that you will be liable for any costs incurred by us for collecting these items.

5. Refunds
"the Grove Group" will reimburse the customer without undue delay and within 14 days of receipt of returned items (or proof of return if earlier). All refunds will be made to the same payment method used to pay for the original goods.

6. Deductions
Only the cost of basic delivery will be refunded, any optional upgrades to this will be deducted from the refund amount.

If the value of any returned goods has been diminished by the customer handling them beyond what is necessary to establish their nature, characteristics and function or any other lack of reasonable care on the customers part then reasonable deductions will be made from the refund to cover this. 

7. Address and Company Details
Company Name: G Mitchell Ltd t/a The Grove Group
Company Registration Number: 5165435
VAT No: 315783057
Address: G. Mitchell Ltd. Unit 22, Victoria Way, Burgess Hill, West Sussex, RH15 9NF
Telephone Sales/Enquiries: 01444 246400


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Full Returns Policy
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

1. General
These terms apply only to the sale of goods to private individuals and is in addition to “the grove group” TERMS AND CONDITIONS OF SALE.
All business to business transactions are governed solely by the “the grove group” TERMS AND CONDITIONS OF SALE.

2. Right to Cancel
All private individuals have a right to cancel within 14 days of receiving goods. Exceptions to this rule are:
    - the supply of goods that are made to the customer's specification or are personalised
    - the supply of goods that are liable to deteriorate or expire rapidly
    - goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons
    - audio, video recordings or computer software that were sealed at the time of delivery and have been unsealed
    - goods that have been combined with other goods after delivery so that they become inseparable

3. Notification
The customer will advise "the grove group" of their desire to cancel under these regulations using a durable medium (e.g. email) within 14 days of receipt of goods

4. Return Postage
All return carriage costs will be paid for by the customer. In the case of large or hazardous items we will contact you to arrange the return, please note that you will be liable for any costs incurred by us for collecting these items.

5. Refunds
"the Grove Group" will reimburse the customer without undue delay and within 14 days of reciept of returned items (or proof of return if earlier). All refunds will be made to the same payment method used to pay for the original goods.

6. Deductions
Only the cost of basic delivery will be refunded, any optional upgrades to this will be deducted from the refund amount.
If the value of any returned goods has been diminished by the customer handling them beyond what is necessary to establish their nature, characteristics and function or any other lack of reasonable care on the customers part then reasonable deductions will be made from the refund to cover this.

7. Address and Company Details
Company Name: G Mitchell Ltd t/a The Grove Group
Company Registration Number: 5165435
VAT No: 315783057
Address: G. Mitchell Ltd. Unit 22, Victoria Way, Burgess Hill, West Sussex, RH15 9NF
Telephone Sales/Enquiries: 01444 246400


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GROVE: APP TERMS AND CONDITIONS

These terms of use govern your use of this app. Please read these terms in full before you use this app.

If you do not accept these terms of use, please do not continue.

1. APP ACCESS
1.1 It is necessary to register with us in order to use most parts of this app.

2. USE OF APP
2.1 This app may be used only in accordance with these terms of use.

3. UPTIME
3.1 All reasonable measures are taken by us to ensure that the app is operational however we will not be liable if is is unavailable at any time.
3.2 Where possible we always try to give advance warning of maintenance issues that may result in down time but we shall not be obliged to provide such notice.

4. VISITOR PROVIDED MATERIAL
4.1 Any material that a visitor to sends or posts to this app shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

4.2 When using this app you shall not post or send to or from this app any material:
    - for which you have not obtained all necessary consents;
    - that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
    - which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

5. LINKS TO AND FROM OTHER WEBSITES
5.1 Throughout this app you may find links to third party resources and websites. The provision of a link to such a resource or website does not mean that we endorse that resource or website. If you visit any website via a link on this app you do so at your own risk.

6. DISCLAIMER
6.1 Whilst we do take all reasonable steps to make sure that the information on this app is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.
6.2 All material contained on this app is provided without warranty of any kind. 
6.3 You use the app and the material on this app at your own discretion.
6.4 Any damage to hardware, software or data through the use of this app is entirely at your discretion.

7. EXCLUSION OF LIABILITY
7.1 We do not accept liability for any loss or damage that you suffer as a result of using this app.
7.2 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded under the law of the United Kingdom.

8. LAW AND JURISDICTION
8.1 These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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PRIVACY POLICY

At Grove group we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site or use our Apps. We do update this Policy from time to time so please do review this Policy regularly.

General Data Protection Regulation (GDPR)

Data Privacy Notice
Your data and privacy are important and we will handle them securely, fairly and in accordance with applicable laws at all times. Grove Group complies fully with the General Data Protection Regulation (GDPR) and this Privacy Notice tells you about the data we collect and how we store and use it.

What information do we collect?
- We keep all the data that you voluntarily provide when you register an account or place an order with us. This information is shown on your Account page and can be changed by you at any time.
- We store a list of the items that you have ordered including any personalisation details, and the address to which you want the items delivered.
- If you call us we may record the call so that we have a record of what has been said.
- All emails and messages sent to us via our websites or apps are kept so we both have a record of the communication.
- Information about your use of our websites and apps including details of your visit such as pages viewed and the resources that you access.

What information do we not collect?
We don't see and therefore do not store or use your credit/debit card number, your card security number (CVV), or any payment card specific data.

Security of your data
The security of your personal data is of the highest importance and we have legal obligations to keep it safe and handle it with care.
We store your personal data securely and it is backed up to a geographically separated location so that it cannot be lost in the event of a systems failure.

How we use your information?
The GDPR states that we are allowed to use and share your personal data only where we have a proper reason for doing so. The permitted Legal Bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever we process your personal data:

- Consent: you have given clear consent for us to process your personal data for a specific purpose (for example, to receive our newsletter).
- Contract: the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
- Vital interests: the processing is necessary to protect someone's life.
- Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
- Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.

Here is a list of the ways that we may use your personal information, and which of the Legal Bases outlined above we rely on to do so.

Website and App Orders
- To fulfil an order placed on our website.
- This is a “Contract”.

Customer Services
- To answer queries, inform you of order statuses, help place an order.
- This is a “Legitimate Interest”.

Marketing
- To inform you of new products, services and offers including our newsletter.
- This is “Consent”.

Website Analytics
- To obtain statistics on the usage of our website.
- This is a “Legitimate Interest”.


Who we share your information with and why

We work with third parties to help fulfil and deliver your order, in all cases these third parties have been carefully vetted and only the minimum necessary personal data is shared in order to fulfil your orders.

- Payment Processors: We use trusted, third party payment providers to enable you to make online payments with us and to make sure that your payment details are handled securely. PayPal transactions are subject to the PayPal Privacy Policy.
- Delivery and Logistics: In order to deliver items ordered from us we may use our own vehicles. Otherwise we use national couriers.
- Aalytics: We use analytics to supply statistics on the usage of our website and app.

We have a legal obligation to share data in response to properly made requests from:
- Law enforcement agencies - for the prevention and detection of a crime, for the purpose of safeguarding national security or when the law requires us to, such as in response to a court order or other lawful demand or powers contained in legislation.
- Regulatory bodies such as the Information Commissioner's Office (ICO) and Ofcom.

How long do we keep your personal data?
- We keep your data while you have an account with us. When required for legal or regulatory purposes we may need to keep your data for a longer period.
- We are legally obliged to retain contact details, account details and payment history for seven years.

Transfers to third countries
- Your data is stored in secure data centres located in the United Kingdom. Your information will not be transferred to a third country (defined under the GDPR as a country outside of the European Economic Area).

Keeping in touch with you
We would like to keep you updated about new products and any special offers that may become available. We will never share your personal information with any third party marketing company. You can opt-in or out of receiving these messages at any time using the Account section of the website or a link in the marketing email.

What are your rights?
You have the following rights under the GDPR:

- The right to be informed. Individuals have the right to be informed about the collection and use of their personal data. This privacy notice fulfils that requirement.
- The right of access. All of the information we have about you can be downloaded from your Account section of the website, this includes your order history.
- The right to rectification. Most of your data can be modified and corrected via the Account section of the website. If you find an error in your data that you cannot rectify yourself, please contact Customer Services via the website or at 01444 246400.
- The right to erasure. In certain circumstances, you have the right to request that we delete personal data held on you. This does not apply if we have a legal reason for retaining it.
- The right to restrict processing. In certain circumstances, you have the right to ask us to 'restrict processing of data'. This means we would need to secure your data but not otherwise use it. This would prevent fulfilling or making orders.
- The right to data portability. You have a right to obtain some of the personal data we hold on you in a 'structured machine-readable' format.
- The right to object. You have the right to opt-out of any marketing communications that we may wish to send you. You can change your marketing preferences at any time from the Account section of the website.
- Rights related to automated decision-making including profiling. We do not apply any automated decision-making or profiling to any of your personal data.
- If you have any questions about how Grove Group uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Customer Services team on 01444 246400.
- You have the right to lodge a complaint with the Information Commissioner's Office. Further information, including contact details, is available at https://ico.org.uk

Data Controller
The GDPR makes a distinction between organisations that process personal data for their own purposes, known as 'Data Controllers', and organisations that process personal data on behalf of other organisations, known as 'Data Processors'.

Grove Group is a Data Controller with a registered address of: Grove Group, Unit 22, Victoria Way, Burgess Hill, West Sussex, RH15 9NF

Cookie Notice
We use cookies where appropriate to facilitate the use of our websites and apps and for administrative purposes. Cookies will not identify you personally and are required to make use of the features of our websites and apps.

Third Party Website Links
On occasion we may include links to third parties. Where we provide a link it does not mean that we endorse or approve that site policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy.

Embedded content from other websites
Pages on this site or app may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
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